Q: Payments

You can select your preferred payment method at checkout.We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. Once you have paid for your order, that is it, you do not have to pay any extra costs or fees

Question 1

Our Durags

Accepted Answer

What are the durags made from?Our durags are engineered from long-chain hydrocarbon organic compounds which have been showed to provide:Maximal wave boosting propertiesUltimate comfort LightweightHave a shiny, silky appearancePerfect stretchiness and one size fits all capabilityIncredible durability that means your durag can last a lifetimeWe have the BEST DURAGS ON THE MARKET.

Question 2

Shipping

Accepted Answer

May Update: Due to COVID-19, shipping may be delayed by up to three weeks. We have been advised from our international warehouse that orders to the UK/USA will most likely take 14-30 days to arrive from the point of dispatch. This is as a result of reduced flights and a diminished workforce. Please allow for this delay before contacting us regarding your order if it hasn't yet arrived. We greatly appreciate your understanding.

Order cancellations
Once an order has been placed it cannot be cancelled as we start processing orders immediately after we receive them.
Delivery information
We aim to process, prepare and dispatch orders within 5 working days. Average delivery time for deliveries to the UK and USA is 14-30 days. However your order may take 3-7 weeks to arrive depending on your national postal service.
Please note that your order may be split into multiple parcels if it aids the speed of the delivery process. In cases like this, you will receive multiple tracking numbers which enables you to track each separate part of your order.
Durag Dealer will not be responsible for undelivered parcels as a result of incorrect/incomplete delivery addresses
Tracking information
Once we receive notification that your order has been dispatched from our warehouse, we will send you a shipping confirmation email. This email contains your tracking number(s) for your order. It is common for tracking information to be unavailable for the first 5 days and when your order is in transit, tracking can be slow to update. However when the item is shown to be in the country of destination, it will move very quickly to your doorstep.
What to do if you haven't received your order within the normal time frame
If your order has not arrived after 7 weeks (4 weeks for standard delivery and 3 weeks for coronavirus related delays) please contact us at shipping@duragdealer.com and we will take immediate remedial action.

Question 3

Payments

Accepted Answer

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
Once you have paid for your order, that is it, you do not have to pay any extra costs or fees

Question 4

Returns and Refunds

Accepted Answer

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

Timing: we have a 14-day Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email support@demostore.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Question 5

Library of other most important Q/A

Accepted Answer

Where customers can I track my order?You can track your order on the 17track website or app.Is it possible to change the order and how it can be done?If you send an email to info@duragdealer.com and your order has not been shipped, this may be possible, although we can't guarantee this.I've only received part of my order, what do I do?Sometimes due to high demand and to aid shipping times, we ship items in orders separately, rest assured though, your full order will come.Can a loyal customer get a discount? If you you have completed over 5 orders, this is possible. Just send an email to info@duragdealer.comHow can an order be cancelled? Once an order has been placed, it cannot be cancelled until it reaches the time period which would suggest it to be lost or sorted incorrectly.If an order is shipped, separately will there be double shipping charge? No, we will always offer free shipping, no matter how many items you order and in how many different packages they come in.Customs fees and/or taxes for international orders.You will never have to pay any fees or taxes on your order.

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